Service

Complaints and Return Policy





Complaints

We encourage you to notify us of complaints by sending an email to info@metalclay.nl. If this does not lead to a solution, it is possible to sign up for dispute mediation by WebwinkelKeur/ValuedShops. From February 15, 2016 it is for EU consumers possible to submit complaints using the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. When your complaint is not submitted elsewhere you are free to file your complaint using the EU platform. We do advice to submit your complaint first to us or by contacting WebwinkelKeur/ValuedShops.


Returns and Cancellations - Cooling off Period

You have the right to cancel your order within 14 days after the day you received your goods without giving any reason. You must send the goods back within 14 days after informing us. You will then be credited with the total amount, including shipping costs. Only the costs for returning the goods from your home to our shop are for your own account. If you use your right of withdrawal, you need to return the goods with all accessories and – if reasonably possible – in its original condition and packaging to us. To exercise this right, please contact us on info@metalclay.nl. We will give a refund within 14 days from receipt of your cancellation provided that the returned goods have been received in good order.

The following products are excluded from return:
- perishable goods
- Papers and Magazines
- Commisioned products in accordance with the specifications of the buyer

Return address:

Metalclay.nl
Laurierstraat 49
5271 KJ  Sint-Michielsgestel
The Netherlands

P. +31 (0)73 5516676
E. info@metalclay.nl












Returns

Please send us a notification of your return
 
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