Service

Terms and Conditions


Terms and Conditions

Identity

Non!Soesa Creatief – trading as Metalclay.nl
Laurierstraat 49
5271 KJ  Sint-Michielsgestel
The Netherlands
Phone: +31 73 5516676
E-mail: info@metalclay.nl

Chamber of commerce The Netherlands/Oost Brabant: 17138784
VAT: NL1186.00.308.B.02


Payments
You can pay for your order with PayPal (credit card) and bank transfer. Orders paid for with bank transfer will be sent when the payment is in our account.

Prices
All our prices are in euro's. All prices include VAT, books and magazines are low-rated.

Confirmation
After you have placed your order, you will receive an automated confirmation by email almost immediately - this confirms that our system has received your order. Please check this and make sure all the details are correct, especially your delivery address and contact number. If anything needs changing, please get in touch straight away. Keep a copy for your records.

Please note that this is not a confirmation of your space if you're signing up for a course. You'll receive a confirmation in the post. We try to keep the web site updated, but sometimes courses get fully booked very quickly and we might not able to change the site immediately.

Delivery
As long as everything is in stock, your order is guaranteed to be despatched within 3-4 working days of ordering, but 99.9% of all orders received by 10am and payed with PayPal are actually sent the same day. If your order is urgent or you need a specific delivery date, please call us and we'll do our best to help.

We will try to deliver the goods to you within the time estimated for delivery. If we are unable to do so, we reserve the right to deliver them within 30 days beginning with the day after the day of the agreement between us. If we are unable to deliver the goods to you within 30 days beginning with the day after the day of the agreement:
1. we shall inform you by e-mail ;
2. we shall make a further offer to you by e-mail to sell you the goods of the specification and description at the price stated in the e-mail and will state the period for which the offer or the price remains valid ;
3. unless you accept the offer we will reimburse any sum paid by you or on your behalf under or in relation to the agreement within a period of 30 days beginning with the day after the day on which the time for delivery expired.

If anything you've ordered is out of stock we'll let you know.

PLEASE NOTE - If an order is not called for when delivery has been attempted, or an incorrect or incomplete delivery address is given at the time of order, resulting in failed delivery, redelivery can be arranged once the parcel has been returned to us (subject to a redelivery cost) - or a refund can be issued less delivery costs, and you may be subject to a 5% handling charge. PLEASE CHECK THE DETAILS YOU GIVE US CAREFULLY.

Complaints
We encourage you to notify us of complaints by sending an email to info@metalclay.nl. If this does not lead to a solution, it is possible to sign up for dispute mediation by WebwinkelKeur/ValuedShops. From February 15, 2016 it is for EU consumers possible to submit complaints using the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. When your complaint is not submitted elsewhere you are free to file your complaint using the EU platform. We do advice to submit your complaint first to us or by contacting WebwinkelKeur/ValuedShops.

Returns and Cancellations
Consumers have a 14 days 'cooling off period' from the day they receive the goods, in which they have the right to cancel their purchase and receive a full refund. Consumers do not need to give a reason for cancelling their purchase. After notification of cancelling the purchase by e-mail to info@metalclay.nl, consumers have 14 days to return their purchase. We are obliged to refund payments (including shipping costs) to consumers in full within 14 days after receiving the cancellation. We can only refund or exchange goods which are unused and unopened, and returned in a as-new condition. Consumers are required to return the goods safely to us, and are responsible for the cost in doing so.

NOTE: We can't accept liability for goods lost or damaged during transit. Please ensure you pack any items carefully and protected so they don't get damaged in the post. You are also advised to return goods by recorded delivery, registered post, or by courier, as we will not be responsible for lost parcels. Proof of postage will not be accepted as proof of delivery. Please remember to include your name and address, and a copy of your purchase receipt.

Our return and refund policy is in accordance with the EU Distance Selling Directive which came into force in October 2000. This applies to all business to consumer transactions within the EU where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.

Our terms do not affect your statutory rights as a consumer.

If for reasons beyond our reasonable control, including but not limited to an inability or failure on the part of the manufacturers or suppliers of the goods to supply the goods to us, we are unable to supply the goods to you, we may cancel the agreement at any time before the goods are delivered by giving notice to you. We shall promptly repay to you any sums paid by you or on your behalf under or in relation the agreement. We shall not be liable for any other loss or damage whatever arising from such cancellation.

Privacy Policy
Metalclay.nl will respect your privacy. None of the information we collect is passed on to any other parties, except when required as part of the business services we provide for you, or as required under NL law. If you order from us, we may use your email address to contact you about special offers, as per NL law, but you may unsubscribe from these emails and we will not contact you again. We never share your email with other companies.

Metalclay.nl will only collect details about you when you place an order. These will include your name and address, your email address, and various other details necessary to complete a transaction and fulfill your order. We do not collect any information which may be deemed "sensitive personal data" under the Data Protection Act 1998.

Disclaimer
The provider is not liable for any use of the website or reliance on the content, except where the site owner is negligent. The provider is not liable if the website is unavailable for any reason.